SHIIPPING / RETURNS

OUR POLICIES

Shipping & Returns

**Due to the current coronavirus pandemic, Royal Mail are implementing a range of mitigations to safeguard the health and wellbeing of staffs and the communities they serve, with growing levels of employee absence slight delay on delivery is expected. Please check on Royal Mail website for latest service update. Thank you for your patience.

(https://www.royalmail.com/d8/coronavirus-changes-service)

Shipping 

We may require up to 10 working days to process our orders before they are being shipped/posted out.
 
U.K. Domestic
Free Signed for 2nd Class - orders £40+
Signed for 1st Class - £5.00 (up to 1kg) / £6.50 (more than 1kg)
Special Delivery Guaranteed next day 1pm- £11.00
Orders under £40 - £3.00

E.U. + Canada
Free Express Shipping by Courier - orders above £280
Express Shipping by Courier - £15.00
Free Standard Shipping by Royal Mail - orders above £150
Orders under £150 - £6.50 by Royal Mail
Orders under £40 - £9.50 by Royal Mail

USA
Free Express Shipping by DHL - orders above £200
Orders under £200 - £9.50 Express by DHL
Orders under £150 - £9.50 Express by DHL
Orders under £65 - £13.50 Express by DHL
Free Standard Shipping by Royal Mail - orders above £150

Middle East
Free Express Shipping by Courier - orders above £330
Orders under £65 - £28.00 Express by DHL
Orders under £200 - £20.00 Express by DHL
Orders under £330 - £8.00 Express by DHL

Rest of World (excluding below*)
Free Express Shipping by Courier - orders above £330
Orders under £65 - £29.00 Express by Courier
Orders under £200 - £25.00 Express by Courier
Orders under £330 - £15.00 Express by Courier
Free Standard Shipping by Royal Mail - orders above £150
Orders under £30 - £12.50 by Royal Mail
Orders under £65 - £9.50 by Royal Mail
Orders under £150 - £6.50 by Royal Mail

*China / Malaysia / Brazil / Vietnam - Please email us for enquiry
 
You will have the opportunity to select your preferred delivery method as you proceed through checkout, and will be able to check the total order value (including postage & packaging costs) before you complete the transaction. Please note local customs charges may be required for payment by the customer on orders outside the UK. 001skincare.com does not take responsibility for local customs charges, loss/damage of items or any unsuccessful delivery due to incorrect /incomplete address, failure to collect parcel from respective post office or collection point or the shipping address being left unattended.

If you require same day/next day delivery please contact us hello@001skincare.com

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU & UK hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable (opened/used) condition.

Returns process;

  1. Please email hello@001skincare.com with your order number and details of which product/s you would like to return.
  2. Our team will be in contact with you. 
  3. Kindly return the products to the address provided. You (Buyer) are responsible for the cost and method to return the products. We highly recommend you get proof of postage with tracking as if it get lost, we will not be able to refund any products without receiving them.

Upon receipt of the product, we will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email us at hello@001skincare.com to arrange.